Privacy Policy

1. Introduction

Paradise Keys ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our vacation rental and property management services in Koh Samui, Thailand.

By using our services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Personal Information

• Name and contact information (email, phone number, address)
• Payment information (credit card details, billing address)
• Identification documents (passport, ID card for property management)
• Property ownership documents and details
• Communication preferences

2.2 Usage Information

• Website usage data and analytics
• Device information (IP address, browser type, operating system)
• Cookies and similar tracking technologies
• Property viewing and booking history

2.3 Property Information

• Property details, photos, and descriptions
• Rental rates and availability
• Guest reviews and feedback
• Maintenance and service records

3. How We Use Your Information

• Provide and manage vacation rental services
• Process bookings and payments
• Communicate with guests and property owners
• Manage property listings and availability
• Provide customer support
• Send marketing communications (with consent)
• Improve our services and website
• Comply with legal obligations
• Prevent fraud and ensure security

4. Information Sharing

We may share your information in the following circumstances:

• Service Providers: Third-party vendors who assist in our operations
• Property Owners: When managing your property or facilitating bookings
• Guests: When you book a property, we share necessary information with the property owner
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In case of merger, acquisition, or sale of assets
• Consent: When you explicitly consent to sharing

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

• SSL encryption for data transmission
• Secure payment processing
• Regular security assessments
• Access controls and authentication
• Employee training on data protection

6. Cookies and Tracking

We use cookies and similar technologies to enhance your experience on our website. You can control cookie settings through your browser preferences.

For detailed information about our cookie usage, please refer to our Cookie Policy.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access to your personal data
• Correction of inaccurate information
• Deletion of your data
• Restriction of processing
• Data portability
• Objection to processing
• Withdrawal of consent

To exercise these rights, please contact us using the information provided below.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

9. International Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

10. Children's Privacy

Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If you become aware that a child has provided us with personal information, please contact us immediately.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.

12. Contact Information

If you have any questions about this Privacy Policy or our data practices, please contact us: